Return and Exchange Policy

We want you to be satisfied with your purchase. If something is not right, review the guidelines below before starting a return or exchange.

Eligibility

Items must be unused, in original packaging, and returned within the timeframe stated on your order confirmation or product page (if different). Certain items may be non-returnable for hygiene or customization reasons.

How to start a return

1. Contact support@neulons.com with your order number and reason for return.
2. Wait for return authorization and instructions.
3. Ship the item using the provided return method.

Refunds & exchanges

Approved refunds are issued to the original payment method after inspection. Exchanges are subject to product availability. Shipping fees may be non-refundable unless the return is due to our error.