- WHAT IF I NEED TO RETURN SOMETHING?
No worries! Contact us right away and we’ll help guide you through the process. Customer has to bear the charge for sending the item back.
- WHICH PAYMENT METHODS DO YOU ACCEPT?
We accept all kinds of Payment method. We have to always take care of or customer security and privacy.
- HOW DO I CHANGE OR CANCEL MY ORDER?
Please note that order cancellation can only be done within the first 24 hours. To cancel or change your order, please email us at firstname.lastname@example.org
- HOW DOES THE REFUND PROCESS WORK?
Refunds are done automatically with order cancellations. We can only send the refund back to the original source of order payment.
- HOW DO I CONTACT CUSTOMER SERVICE?
Please use contact us page or email us at email@example.com . We will answer you in 24 hours. You can find contact us page here: https://neulons.com/pages/contact-us
- WHAT DO I DO IF I HAVE A MISSING ITEM IN MY ORDER?
If something is missing please contact us immediately. Please note that if you ordered two or more different products, they might arrive separately. Some of our products are shipped directly from manufacturers and we have multiple storage units.
- WHERE CAN I ENTER DISCOUNT CODES?
Discount codes can be entered during the checkout. Please note that it is not possible to stack multiple discount codes.
- WHAT IF I TYPED WRONG INFORMATION?
Please be careful, we can only change your shipping details before handing your order over to the shipping company. This happens in 24 hours.
- ARE YOUR PRODUCTS AUTHENTIC?
Yes, Neulons.com is a big retail business and we only source our goods directly from manufacturers. This eliminates the chance for counterfeit products.
- WHEN WILL YOU FULFILL MY ORDER?
We usually fulfill the order in 1-2 business days. For any queries regarding your order please revert us back to firstname.lastname@example.org
- WILL I RECEIVE A TRACKING NUMBER?
We provide tracking for every order.You will be able to receive a tracking number once your product is shipped. It is possible that each individual product is shipped from a different fulfillment center across the globe in our continuous search for products that are of excellent quality and ,yet, at affordable prices.
When you receive your tracking number, you can track your product on our website.
- WHAT IF I RECEIVED A DAMAGED ITEM?
We do ship every item with extra padding. However, our customers report that around 1 in 1000 products arrives damaged due to mail service mishandling.
If this happens to you, please contact us with:
– Your order number.
– A picture of the damaged product.
Once received, we’ll be happy to send out another free of charge.