Shipping Policy

We aim to deliver your order as quickly and reliably as possible. Times below are estimates and can vary during peak seasons or because of carrier delays.

How orders are fulfilled

Neulons products are supplied by our partner suppliers and shipped directly to you from their warehouses. Because of this, items in the same order may ship from different locations, arrive in separate parcels and on different days, and each parcel has its own tracking number. Please give a complete and accurate delivery address and phone number so carriers can reach you.

Processing time

Orders are typically processed within 1–3 business days after payment confirmation. Some items ship directly from supplier warehouses and can take longer to dispatch. You will receive an email when your order ships.

Shipping methods & delivery time

Available shipping options and rates are calculated at checkout for your destination and the items in your cart. Most orders arrive within 7–20 business days after they ship; delivery time depends on the product, the shipping method and your location, and standard shipping to some destinations can take longer.

Free shipping on eligible orders. Any free-shipping offer is applied automatically at checkout when your order qualifies.

Order tracking

When your order ships, we email you a tracking number. Carrier tracking can take a few days to show its first update after dispatch. You can also check your order status on our Track Your Order page.

Lost, delayed or damaged parcels

If your parcel is lost in transit or has not arrived once the delivery window for your shipping method has passed, contact support@neulons.com with your order number and we will investigate and refund or resend your order. If your parcel arrives damaged, report it within 15 days of delivery, with photos, as described in our Return & Exchange Policy.

International shipping

Parcels that cross a border are subject to that country’s customs. You are responsible for customs clearance and for any duties, import taxes or fees charged by your country; these are set by your local customs authority and are not included in our prices or shipping fees. If your parcel is held by customs, contact us with your order number and we will help where we can. Delivery times for international orders vary by destination.