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By accessing or purchasing from Neulons, you agree to these Terms of Service. Please read them carefully.
Use of the site
You agree to use this website lawfully and not to interfere with store operations, security, or other customers’ experience.
Products & pricing
We strive for accurate product descriptions and pricing. We reserve the right to correct errors and limit quantities. Product availability may change without notice.
Product sourcing & fulfilment
Products are supplied by third-party suppliers and shipped directly to you. Images and descriptions are provided by those suppliers; colours, finishes and sizes may vary slightly from what is shown on screen or between production batches. See our Shipping Policy for delivery times, tracking and customs.
Orders & payment
All orders are subject to acceptance and availability. We may refuse or cancel orders in cases of suspected fraud, pricing errors, or stock limitations.
Cancellations, returns & refunds
Orders can be cancelled before they ship. Eligible items can be returned within 15 days of delivery, and orders that are lost, badly delayed, damaged, incorrect or not as described are covered by our purchase protection. The full rules are in our Return & Exchange Policy, which forms part of these terms.
Limitation of liability
To the fullest extent permitted by law, Neulons is not liable for indirect or consequential damages arising from use of the site or products, except where prohibited by applicable law.
Contact
Questions about these terms: support@neulons.com.