Return and Exchange Policy
After receiving the item , Contact us within 30 Days.You have 30 days from receiving the item to return your order without explanation as long as:
– All items are in perfect condition and in the original packaging.
– Any safety seals are not damaged and all labels are retained
Returnable Items – We accept returns all the products that we are selling.
Welcome to Neulons.com, where customer satisfaction is our priority. We strive to ensure that your shopping experience is enjoyable and hassle-free. If, for any reason, you are not completely satisfied with your purchase, we are here to help with our return and exchange policy.
Start Your Return
Begin your return process online for a seamless experience. Here’s how:
Start Your Return Online: Visit our website and initiate your return process.
Ship Your Items: Print the prepaid shipping label provided via email and ship your items back to us. Don’t have a printer? No worries! Show your QR code at an eligible USPS or FedEx location, and they’ll print the shipping label for you.
Processing Time: Returns are typically processed within 10-14 business days. Refunds can be expected within 3-5 business days after processing.
Start Your Return !!
After receiving the item , Contact us within 30 Days.You have 30 days from receiving the item to return your order without explanation as long as:
– All items are in perfect condition and in the original packaging.
– Any safety seals are not damaged and all labels are retained
Returnable Items – We accept returns all the products that we are selling.
Our Return Policy
At Neulons.com, we handle returns on a case-by-case basis with the ultimate aim of ensuring customer satisfaction. We stand behind the quality of our goods and services and want our customers to be happy with their purchases. Here’s an overview of our policy:
Fair Treatment: We believe in dealing with our customers fairly and reasonably, and we always strive to make things right.
Refunds: Refunds are typically issued to the original form of payment. If no record of sale is available, refunds will be provided via a Neulons.com Gift Card.
Correct Packaging: Please ensure that items are returned with the correct packaging and label. Items sent by mistake, with incorrect labels, or failing to meet return criteria may not be refunded.
In-Store Returns: You can also make returns in-store for added convenience. Please ensure to visit the store where the item was originally purchased for boutique returns.
Frequently Asked Questions
How do I exchange an item?
For the best service and selection, we recommend ordering your replacement items online or contacting customer service for assistance.
How are my refunds credited?
Refunds are typically credited to the original form of payment. Please refer to our policy for detailed information on refund processing.
International Returns: For information regarding international returns, please contact our customer service.
Do I need a receipt from my purchase?
While receipts or order numbers help expedite the process, we may be able to assist you without them.
Special-Occasion Dresses and Designer Items: Please note our policy regarding the return of special-occasion dresses and designer items.
Restocking Fees: We do not charge restocking fees.
Personal Identification: We may request personal identification for returns without a record of sale to monitor and investigate refunds.
Payment Methods: We no longer accept checks for merchandise purchases.
PayPal Returns: Refunds for PayPal purchases will be credited back to the same PayPal account.
For further inquiries or assistance, please contact our customer service team at +18178712948.
Thank you for shopping with Neulons.com. We appreciate your business!
FAQs About Returns:-
1) What is the deadline to apply for a return?
You must apply within 30 days of receiving the item. To return items, you must keep them in perfect condition, without using or removing the labels and the original packaging.
2) Who pays for the shipping costs when making the return?
If you are returning multiple items, please return them together to enjoy Free Return on all items. If you return the goods one by one, you may need to pay an additional shipping fee.
3) How long does it take to be refunded in full?
A full refund will be given once we have received your package and confirmed that the conditions for reimbursement have been met. The sooner you return the item, the sooner you will get your refund!
4) How do you deliver/deposit the refund?
Your refund will be returned using the same method used for the original payment of the purchase.
5) How can I make an exchange instead of a return?
We’re sorry, but item exchanges are not currently supported. However, you may place a new order before or after receiving a refund, since the return order and the new order are independent processes